What Players Ask About Our Terms
Our system holds your withdrawal request in pending status while we verify your identity against your payment method. You'll see a notification in your account dashboard. Complete verification by uploading a photo ID from account settings — most requests clear within 24 hours. If verification fails, we'll tell you why and give you a chance to resubmit.
No. Our terms allow one account per person, verified by government ID. If we detect duplicate accounts, we'll suspend all of them and ask you to choose one to keep. Any funds in suspended accounts are held pending your contact with support to resolve the breach.
The terms are identical across web and mobile. Your account, wallet, payment methods and withdrawal rules work the same on both. If we update terms, the change applies to every device you use — web, Android app or iOS app simultaneously.
Suspension freezes your account: you can't log in, deposit or withdraw. This happens when we detect fraud, underage access, or repeated policy violations. We'll email you the reason and next steps. Most suspensions are temporary — contact support to appeal or provide clarification.
We aim to release withdrawals within 2 hours of your request if verification passes. Bank transfers to Indonesian accounts usually clear by the next business day. If we flag your withdrawal for security review, we'll contact you within 24 hours. Delays beyond that are rare — they signal a verification issue our team needs to discuss with you.
No. Major term changes require 30 days' notice via email. You'll see a banner in your account during that period. Minor updates (like payment method additions) take effect immediately and are listed in your account history. You can always view the current terms from the footer or account settings.
We collect your name, date of birth, government ID, email, phone number and payment details (account holder name, bank or e-wallet account number). We also log device info, IP address and gameplay patterns to prevent fraud. You can request a full export of your data from account settings, or request deletion after account closure.
